Refund policy

TeesCustomize Return & Refund Policy

At TeesCustomize, your satisfaction is our top priority. That’s why we offer a 30-day full money-back guarantee. If you're not completely satisfied with your purchase or simply change your mind, we’re happy to issue a refund or exchange under the terms outlined below.

How to Return an Item

Contact Us
Email our support team at support@teescustomize.com with your order number and reason for return.
Receive Instructions
We’ll respond with a return authorization and clear instructions on how to proceed.
Pack the Item
Package your item(s) securely in the original packaging, including all labels, accessories, and documentation.
Print the Label
We’ll provide a prepaid return shipping label. Just print it and attach it to your package.
Ship the Package
Drop off your package at the courier location listed in your return instructions.

Return Window

Returns are accepted within 30 days of the delivery date.

Return Eligibility

To be eligible for a return:

Items must be unworn, unwashed, and unused.
Items must be in their original packaging.
A receipt or proof of purchase is required.

Return Costs

All returns are free, whether due to product defects or a change of mind.

Return Method

Returns are accepted by mail only.

Return Label Delivery

For both defective items and customer remorse:
Return labels will be provided via email to download and print.

Refund Information

Currency: USD ($)
Processing Time: Refunds are usually processed within 10 business days after receiving and inspecting the returned item.
Method: Refunds are issued to the original payment method.

Exchange Policy

All items are made to order and are non-returnable unless faulty.
Faulty items will be replaced with an identical item in the same size.
Items must be unused to qualify for a return or exchange.
We recommend checking our size guide carefully before placing your order.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account.
Contact your credit card company, as processing may take time.
Speak to your bank for more details.

Still haven’t received it? Contact us at support@teescustomize.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If you receive a defective, damaged, or incorrect item, contact us immediately.
For faster resolution, include photos or a video of the item when reaching out.

Reimbursement Process

Once your return is received and inspected, we’ll send you an email confirming receipt.
If approved, your refund will be issued within 10 days to your original payment method.